Privacy Notice 

Effective Date: 2 January 2025

Introduction

RISE With Lana (“we”, “us”, “our”) values your privacy and is committed to protecting your personal data. This privacy notice explains how we process personal data, and what rights you have in relation to that data. 

Data Controller

RISE With Lana provides personal fitness training and fitness programming to clients. You may contact us via:

Email: lana@risewithlana.com

What Data We Collect

We collect and process the following personal data:

  • Identity Data: Name, age, gender

  • Contact: Address, email address, telephone number, emergency contact information, physician information.

  • Communications: Including emails or messages you have sent us. 

  • Transaction & Payment Data: Information concerning payments to and from you. 

  • Booking Details: Information regarding services or sessions you have booked.

  • Fitness Information: Includes information concerning your fitness goals, physical activity and information you may provide concerning exercise sessions (such as number of sets performed, weight used, exercises performed, etc.).. 

  • Special Categories: Information concerning health and physical activity.

Special Categories of Data

It is necessary for us to collect data concerning your health as well as emergency contact information. This is necessary to protect your vital interests, and allows us to design individual exercise programmes that are appropriate and safe for each individuals’ needs.

Purpose and Legal Basis

We process personal data for the purpose of providing our services to you, which includes designing personalised exercise programmes and providing ongoing support, communication, and coaching. We also retain information to satisfy any legal, accounting, reporting requirements and to enforce or defend our legal rights.

We process personal data on the following legal bases:

  • Where it is necessary for the performance of a contract we have entered into, such as to provide you with personalised exercise programmes and to provide support helping you achieve your fitness goals;

  • Where it is necessary for the pursuit of our legitimate interests, such as to recover monies owed to us or to defend our legal rights, except where these interests are overridden by your interests or fundamental rights;

  • Where you have given your consent to the processing, such as for any scheduled check ups or communications you may wish to receive;

  • Where it is necessary for compliance with a legal obligation, such as to maintain invoices and sales records for tax purposes;

  • Where it is necessary to protect your vital interests, such as to prevent injury or medical emergencies. 

How We Collect Your Personal Data

Personal data is collected during the onboarding process with Rise With Lana when new clients fill in a membership form.  Information on fitness goals and exercise performance may also be provided directly by clients through calls with us, or through the SuperSet App. 

Retention

We will retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Notice. This includes for the purposes of satisfying any legal, accounting or reporting requirements and to defend our legal rights.

Financial records such as invoices and receipts are kept for six years as required by Revenue Ireland.  Personal data collected from clients is kept for the length of their contract, plus six years for the statute of limitations for breach of contract.

Third Parties

We use the following third parties and may have to share personal data with them in order to provide you with our services: 

  • Superset World Inc’s application “SuperSet” is used as a coaching platform to provide you with personalised exercise programmes. Their Privacy Policy can be found at https://www.supersetapp.com/privacy. 

Security of Data

Personal data will be stored confidentially and securely using appropriate technical and organisational measures. However, no method of transmission over the internet or storage is 100% secure. Securing your personal data is important to us, but we cannot guarantee its absolute security. 

Cookies

This website uses cookies. A cookie is a small data file that is stored on your electronic device. It allows a website to remember your actions or preferences over a length of time. Some cookies may be essential for our Website to operate. 

Your web browser may allow you to manage cookie preferences, including disabling or deleting cookies. Please note that turning off cookies may interfere with your ability to use Websites. For instructions on how to manage and disable cookies, see the privacy and help documentation of your specific browser’s website.

Your Data Subject Rights

You have the following rights, in certain circumstances and subject to certain exemptions, in relation to your personal data:

  • Right of access - you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.

  • Right to withdraw consent - you have the right to withdraw consent for us processing your personal data at any time, where consent is the legal basis for the processing.

  • Right to rectification - you have the right to have your data corrected, rectified or updated where you believe it may be inaccurate or incomplete.

  • Right to erasure - you have the right to request us to delete, without undue delay, personal data that we hold about you unless it is necessary for complying with a legal obligation.

  • Right to restriction - you have the right to restrict the processing of your personal data where you are contesting the accuracy of the data, where the data was processed unlawfully, where you need to prevent the erasure of personal data to comply with legal obligations, or where you have objected to processing and wish to restrict it until a legal basis has been verified.

  • Right to object - you have the right to object to processing of your personal data where we are relying on a legitimate interest, or where processing is for the purpose of direct marketing.

  • Right to data portability - you have the right to request us to provide you, or a third party where technically feasible, with a copy of your personal data in a structured, commonly used machine-readable format.

In order to exercise any of the rights set out above, please contact us at lana@risewithlana.com

Find out more about your rights under the General Data Protection Regulation at https://www.dataprotection.ie/en/individuals/rights-individuals-under-general-data-protection-regulation 

Lodging a Complaint

You have the right to lodge a complaint if you consider that the processing of your personal data infringes the General Data Protection Regulation. The supervisory authority in Ireland is the Data Protection Commission, you can contact the Data Protection Commissioner's Office at www.dataprotection.ie.